Terms and Conditions
1. Offer and acceptance
By placing an order, you accept our terms of sale and delivery. A contract offer to a customer requires an order confirmation. Sending the goods ordered by the customer also effects the conclusion of the contract. Permanent availability of specified products is not guaranteed. The goods are to be checked for their completeness and intactness by the customer and any complaints are to be made within 10 days.
2. Shipping costs
Our selling prices do not include delivery and packaging costs. On request, however, these services are provided or organized by us for a separate payment. In this case, the actual costs incurred, but at least the applicable or usual on the day of delivery or freight charges of the selected mode of transport will be charged for transport or packaging.
3. Pricing
For our price modality, please refer to the enclosed offer / price list.
4. Delivery time
We are entitled to exceed the agreed delivery time by up to four weeks. Only after expiry of this period, can the customer withdraw from the contract after setting a reasonable grace period.
5. Retention of title
The delivered goods remain our property until full payment of all claims and ancillary claims.
6. Payment
Invoices are to be paid promptly after receipt of the invoice without any deductions unless otherwise agreed. In case of late payment, 6% default interest p.a. calculated.
7. Withdrawal of contract
In case of default in acceptance or other important reasons, such as in particular bankruptcy of the customer or bankruptcy for lack of assets, as well as default of payment of the customer, we are entitled to rescind the contract, if it is not fully met by both sides. In the event of resignation, we have the option, if the customer is at fault, to demand a lump-sum compensation of 10% of the gross invoice amount or compensation for the damage actually incurred. In the event of default of payment by the customer, we shall be released from all further performance and delivery obligations and entitled to withhold outstanding deliveries or services and to demand advance payments or seizures or to withdraw from the contract after setting a reasonable grace period. If the customer withdraws from the contract without being entitled to do so or if he wishes to cancel the contract, we have the option of insisting on the fulfilment of the contract or agreeing to the cancellation of the contract; in the latter case, the customer is obligated to pay a lump-sum compensation of 10% of the gross invoice amount or the damage actually incurred.
8. Choice of law, place of jurisdiction
Austrian law applies. The applicability of the UN Sales Convention is expressly excluded. The contract language is German. The parties agree to Austrian domestic jurisdiction. If it is not a consumer business, the competent court at the registered office of our company has exclusive local jurisdiction to decide on all disputes arising from this contract.
9. Guarantee – Probe repair – Probe sale (New.- Demo and used)
9.1. repairs:
TEE and 3D repair (probe less than 5 years) 6 months warranty on repairs made by us
Standard probes (probe less than 5 years) 12 months repair on repairs made by us
TEE and 3D repair (probe over 5 years) 2 months warranty on repairs made by us
Standard probes (probe over 5 years) 6 months warranty on repairs made by us
9.2. Sale of new probes:
TEE new probes 12 months warranty
Standard new probes 12 months warranty
3D new probes 12 months warranty
9.3. Sale demo probes:
TEE demo probes (probe less than 5 years) 12 months warranty
Standard demo probes (probe less than 5 years) 12 months warranty
3D demo probes (probes under 5 years) 12 months warranty
TEE demo probes (probe over 5 years) 30 days warranty
Standard demo probes (probe over 5 years) 30 days warranty
3D demo probes (probes over 5 years) 30 days warranty
9.4. Sale used probes:
TEE probes (probe less than 5 years) 6 months warranty
Standard probes (probe less than 5 years) 12 months warranty
3D probes (probe less than 5 years) 6 months warranty
TEE probes (probe over 5 years) 30 days warranty
Standard probes (probe over 5 years) 30 days warranty
3D probes (probe over 5 years) 30 days warranty
In the course of the re-coating of standard probes, the detachment of the rubber lens can lead to the failure of the probes crystals. We assume no liability for this.
10. Complaints:
Any complaints can only be considered within 7 working days after receipt of the goods, this applies to products as well as services.
As of 05.09.2016